Support

Sign in

Create or sign in to your Epocharium account using your email address. Complete the email-verification step when requested. Use the confirmation-code resend or password-recovery flow if needed. Check your internet connection and the address you entered. Never email your password, recovery code or sign-in token.

Museum progress and interrupted actions

The cloud service maintains the museum associated with your signed-in account. If loading or an action fails, reconnect and use the app’s retry or recovery controls before repeating the action. Signing out, reinstalling or using a different account does not constitute cloud-account deletion.

Purchases

For an App Store purchase, check your Apple purchase history and sign in to the game account used for the purchase. If the stated item has not arrived, contact support before attempting another purchase. Apple handles App Store refund requests under its policies and applicable law.

Account deletion and support

Use Delete Account in account settings to start deletion of your account and associated online museum information. For support, access, correction or privacy questions, email support@ideaspike.com with the app version, device model, iOS version and a short description. Do not include passwords, sign-in codes, payment-card details or unnecessary personal information.