Prices Nearby Support

Good Price Nearby

Photograph a complete product price tag to compare nearby observations. Keep the label readable in the dashed guide; recognition uses the whole photo. A photo without a detected price tag ends the scan.

History and store matches

Scan History reopens completed comparisons saved on this device without another Credit. Cloud or photo-cache cleanup does not remove those saved results. Clearing local data, signing out, deleting your account or removing the app removes local history; purchase recovery does not recreate it. A bounded local photo cache avoids repeat downloads. Photo GPS takes priority over the phone’s current position. Visible store names and branch addresses guide matching. Without photo GPS, the app falls back to phone location and automatically uses the best available supported-store match, including when stores are close together. No store confirmation is required; location warnings are informational. A store match is not proof of the branch. Review corrections before submitting them.

Credits and purchase help

Open Credits to review your available balance and Apple’s current 10-Credit offer. Only a delivered lower-price result costs 1 Credit; recognition, no-result scans and diagnostic feedback do not. Reopening an already-funded scan does not charge again. Use Refresh and Retry purchases with the same app account when delivery is interrupted. A pending or unverified transaction does not establish delivery. Do not purchase again to fix an existing payment. Apple refund requests use reportaproblem.apple.com.

Diagnostic feedback

Mark an incorrect field and use Send for diagnosis when offered. The photo has already been uploaded for recognition; this sends the diagnostic decision and issue information. Report saved means the report is queued locally; Report received confirms delivery. Reconnect to retry. A diagnostic report does not publish a confirmed price observation or guarantee a personal reply.

Get help

Email support@ideaspike.com with the app version and a short description. Include a scan ID only when you are asking us to investigate that scan. Do not email passwords, sign-in codes, payment-card details or unnecessary personal photos. Use Delete Account in account settings to delete your account and associated personal cloud data. For help with unused purchased Credits, you can contact support before deleting your account. Uninstalling alone does not delete the online account.