App Support
Last updated: October 14, 2026
Get photo feedback
Explore See example feedback without an account. Sign in for your own photos. Take Photo opens the photo-only camera; capture once, then Retake or Agree & analyze for 1 credit. The permission asks to securely send the photo to OpenAI for AI scores and tips. History reopens saved complete reports on this device without another analysis or credit. Feedback may take a moment; no fixed completion time is guaranteed.
Credits and purchase help
Power Pack provides 20 credits and Value Pack provides 100 credits as one-time App Store consumable purchases; this release has no subscription. Purchased credits do not expire. Promotional credits, if offered, follow the conditions shown when issued. For help with unused purchased credits, you can contact support@ideaspike.com before deleting your account. Service-availability and refund terms apply. Sign in to the same app account and reconnect to retry interrupted delivery automatically. If it remains pending, Settings → Account shows Complete pending purchase. Used consumables are not restored. Do not buy again to fix a completed purchase. Apple refund requests use reportaproblem.apple.com. Clearing local history removes the on-device copy; purchase recovery does not recover a removed photo report.
Troubleshooting and accounts
Check camera permission in iOS Settings if capture is unavailable. Check internet access and available credits if analysis fails. Settings → Account shows your email and balance; password accounts can change their password there. Forgotten passwords can be reset from the sign-in page. Account deletion is also available there. AWS infrastructure, OpenAI processing and retention details are explained in the Privacy Policy. Contact support@ideaspike.com with the app version, device, iOS version and error or transaction identifier. Do not email passwords, full payment details or personal photos.