Terms of Service
Last updated: October 14, 2026
The service
Mirror Mirror offers private AI scores and suggestions about visible facial appearance, skin and makeup. Scores are subjective opinions about the submitted photo, not a measure of personal worth, health, identity or objective attractiveness. AI output can be inaccurate or biased; use your judgment. It is not medical, legal or professional advice.
Your account and photos
Keep your account secure. Submit only photos you have rights and permission to share. Your photos remain yours; you permit us and our processors to transmit, temporarily store and process them only to provide the requested service and meet legal obligations. This permission does not authorize public posting or advertising use. Do not submit unlawful, exploitative or abusive content. The service is not designed for children under 13.
Licence and intellectual property
For App Store downloads, Apple’s Standard EULA governs the app licence unless a custom EULA is provided for your country or region through App Store Connect. These Terms supplement the applicable EULA and govern IDEASpike accounts, online services, app content and paid entitlements, where offered. Subject to that agreement and these terms, IDEASpike grants you a limited, personal and non-transferable licence to use the service for its intended purpose. IDEASpike and its licensors retain all rights in the app, software, design and supplied content.
Privacy and photo sharing
Before each photo analysis, you decide whether to securely send that photo to OpenAI for AI feedback. The Privacy Policy explains AWS service infrastructure, OpenAI processing, provider retention and deletion. Declining permission cancels the upload.
Credits and purchases
A new photo-analysis request uses 1 feedback credit. Power Pack provides 20 credits and Value Pack provides 100 credits. Both are one-time consumable purchases attached to the app account used for purchase. Apple displays the regional price and processes payment. Review the displayed amount and currency before confirming. Purchased credits do not expire. Promotional credits, if offered, are subject to the conditions shown when issued. Credits are service-use units, not a bank deposit, and account-to-account transfer is not offered. Refunds or cash repayment apply where approved or required by law. There is no subscription in this release. Future purchase prices may change without reducing an existing purchased balance. If analysis cannot be completed, contact support so we can review the request and credit usage.
Pending delivery and refunds
Valid purchases provide credits to the app account used for purchase. If credits have not arrived, sign in to that account and use Complete pending purchase in Account or contact support before buying again. This retries an unfinished purchase; it does not restore spent credits or grant the same transaction twice. For an App Store refund request, use reportaproblem.apple.com or Apple Support. Apple determines eligibility and processing under its policies and applicable law; we do not promise automatic approval. Contact us for undelivered purchases or service problems. Nothing here limits remedies we must provide under applicable consumer law.
Service changes and closure
We may update, suspend or discontinue the service. Where practicable, we will give reasonable advance notice and stop new credit sales before a planned permanent closure. Changes or closure do not remove applicable contractual or statutory remedies for unused paid credits or services not supplied. App Store refund requests follow Apple’s process.
Account restriction and deletion
Access may be restricted for misuse, fraud or security reasons. Where practicable, we will explain the restriction and provide a way to contact support; urgent restrictions may be immediate. Deleting an account is irreversible, clears local history and requests cloud photo cleanup. Account deletion does not automatically request a refund, transfer credits or restore a balance. Requests concerning unused purchased credits are handled under the applicable purchase terms and law. For help with unused purchased credits, you can contact support@ideaspike.com before deleting your account. Purchase records may remain to prevent duplicate credit delivery and resolve transaction status. Restrictions and deletion do not waive mandatory consumer rights.
Responsibility and your rights
To the extent permitted by law, the service is provided as available and IDEASpike is not responsible for indirect or consequential losses from relying on AI suggestions or service interruptions. This does not exclude liability that cannot legally be excluded or mandatory remedies for services not supplied or supplied improperly. Updated terms are published here; changes do not erase purchased balances or override mandatory rights.