Owl Guard AI Support
Last updated: October 8, 2026
Getting started
Open Owl Guard AI, choose the seven-day free trial or full access, then use Begin Recording and Apple’s broadcast confirmation. Recording never starts automatically. Supported devices use iOS or iPadOS 17 or later.
Reviewing evidence
Open Local Evidence beside Settings and authenticate with Face ID, Touch ID or the device passcode. Review retained screenshots, times, category results and sustained-event groups. The app saves selected screenshots, not a continuous recording.
Trial and restoration
The trial lasts 168 hours from the original verified purchase date. It does not renew or charge automatically. Use Restore Purchases from Settings when needed. Restoration does not restart the trial. After expiry, new monitoring stops; retained evidence stays available under its retention rules.
Beta alerts
Enable Local alerts (Beta) in Settings if you want to test reminders. A sustained event needs at least 8 hits in 10 valid samples. At a 5-second interval, the first 10 samples take at least 45 seconds. iOS notification settings and Focus may hide or delay reminders. This app cannot block or close other apps.
Family Sharing
Full access supports Apple Family Sharing when purchase sharing is enabled. Use Apple’s sharing settings and Restore Purchases. Each device keeps its own evidence. The free trial is not shared.
Managing storage
Set evidence retention to 7 days, 30 days or manual deletion. The evidence limit is 200 MiB; when full, new images may fail to save. Delete unwanted evidence in the app. Score history is separate from retained images.
Reporting an issue
Please provide the app version, device model, iOS version, access status and the action that failed. You do not need to send private screenshots. Contact support@ideaspike.com. Do not send passwords or private screenshots.